Guest Guide

Everything you need to know before, during and after your stay at Villa Amarande. Policies, steps, optional services, and answers to common questions.

Booking & payment

Choose to pay in full at booking, or a 25% deposit + the balance on arrival day. Payment via a secure Stripe link or bank transfer.

Deposit
25% of the total stay confirms the reservation. The deposit is non-refundable.
Balance
You can pay in full at booking, or a 25% deposit at booking + 75% on arrival day.
Cancellation policy
Full refund (less the deposit) up to 14 days before arrival. No refund within 14 days.
Security deposit
€500 pre-authorisation on a credit card at check-in, released after departure if no damages.
Minimum stay
3 nights. Certain periods (Christmas, New Year's, July–August) require a longer minimum — contact us.
Capacity
10 guests sleeping (up to 12 max with prior arrangement).
Children
Welcome, no age restrictions. Pool supervision is the parents' responsibility.
Pets
Welcome with prior notice.

Arrival & departure

We meet you in person on arrival — a short tour of the house, key handover and a walk through the equipment.

Check-in
15:00.
Check-out
11:00.
Who meets you
The owner, in person at the estate.
Early / late arrival or departure
On request, depending on the schedule of previous and next guests. Please give us at least 48 hours' notice.
Wi-Fi
Network name and password are posted in the house. Speed handles multiple simultaneous streams and video calls.
House tour
On arrival — pool, sauna, padel equipment, konoba, safety briefing. Around 15 minutes.

Getting here

The easiest arrival is by your own car or a private transfer from the nearest airports. GPS coordinates and Google Maps link on the location page.

From Mostar (OMO)
30 km · 35 min. Mostar bypass → road to Široki Brijeg → Ljuti Dolac.
From Sarajevo (SJJ)
120 km · 1 h 45 min. A1 motorway to Mostar → continue toward Široki Brijeg.
From Split (SPU)
150 km · 2 h. Via Imotski and the Bijača border crossing.
From Dubrovnik (DBV)
150 km · 2 h. Via Stolac and Čapljina, or the coastal route through Neum.
From the coast (Makarska / Neum)
85 km · 1 h 20 min. The road runs inland via Ljubuški and Imotski.
Parking
Private, on the property. No additional charge.
EV charger
12 kW Type 2 charger on the property. No additional charge for guests.
Private transfer
We arrange it on request. Please give us at least 48 hours' notice.

Inside the house

Five bedrooms, two master suites, all with queen beds. Air-conditioned and underfloor heated throughout.

Bedrooms
Five rooms, all with queen beds. Two master suites (en-suite bathroom, in-room safe) + three rooms sharing a bathroom and a large terrace.
Bathrooms
Five primary: two master en-suites, one large shared bathroom on the bedroom floor, plus a ground-floor WC and the konoba WC.
Climate
Full air conditioning + underfloor heating throughout. Efficient summer and winter.
Televisions
Living room 85" QLED, gaming room 65" + PS5, outdoor terrace 65", every bedroom 50".
Kitchen
Open kitchen with espresso machine, dishwasher, induction hob, side-by-side fridge, wine cooler. Tableware for 12.
Safes
In each master suite. Combination is set at check-in.
Laundry
Private laundry with washer and dryer in the basement. Detergents included.
Gaming & office
PlayStation 5, 65" screen, two controllers. Desk with wired ethernet for remote work.
Safety equipment
Fire alarm and fire extinguishers throughout the house, plus an alarm system. Smoke detectors in key areas.
Video surveillance
Exterior CCTV covers the entrances to the estate. The interior of the house is not monitored.

Outside & wellness

Heated infinity pool, two jacuzzis, sauna, two private sports courts, walkable rooftop with the view.

Pool
Heated infinity pool 9.8 × 4 m. Temperature maintained at 28 °C. Open year-round.
Outdoor jacuzzi
11 m², on the wooden deck beside the pool. Heated, available day and night.
Sun deck
50 m² of WPC deck. Loungers and parasols included.
Summer kitchen & BBQ
Outdoor charcoal and gas grill, sink, prep counters. Ideal for terrace dinners.
Padel court
Private court, rackets and balls in the storage by the court. No booking required.
Tennis court
Private court, equipment in the storage. No booking required.
Sauna
Finnish sauna in the wellness loft (top floor). Heat-up time 30–40 min.
Wellness loft
Sauna + second jacuzzi + gallery with a view. Direct access to the rooftop terrace.
Rooftop terrace
47 m² walkable roof. Best view of the surrounding hills — we recommend it for sunset.
Garden
Mediterranean garden — olive, fig, lavender, rosemary. Help yourself for cooking.

The konoba

The konoba is our stone cellar — a different world inside the house. It doesn't open before sundown, and that's by design.

Hours
Opens after sundown, closes when you decide.
Wine room
A welcome bottle of local wine on us. Selection of local wines (Žilavka, Blatina, Vranac) — charged per bottle, list available in the konoba. Your own bottles welcome (no corkage).
Cuban cigars
Selection in the humidor — charged per cigar, price list in the konoba.
Sound system & turntable
Professional sound system (Sonos), vinyl collection. Bluetooth from your phone also works.
Smoking
Permitted only in the konoba and outside on the terraces. Nowhere else in the house.

House rules

A few simple rules to keep everyone comfortable and safe.

Quiet hours
00:00 to 07:00 — please respect the neighbours. Music can play all night in the konoba (it's soundproofed).
Smoking
Only in the konoba and on the outdoor terraces. Nowhere in the living areas of the house.
Events & celebrations
Small celebrations welcome with prior notice. Larger gatherings (10+ external guests) are treated as events and require a separate arrangement.
Pool safety
Children only with adult supervision. No diving — the pool isn't deep enough.
Pets
Welcome with prior notice. Please don't leave them alone in the house, pick up after them in the garden, and keep them out of the bedrooms.
Damages & incidents
Tell us right away — we handle everything reasonably. The security deposit covers minor incidents; larger damages are handled separately.

Concierge & services

All extras are arranged on request, with at least 72 hours' notice.

Private chef
Chef comes to cook in your kitchen. Pricing agreed in advance.
Housekeeping during stay
€60 per visit (3–4 hours). Book once, daily or on a schedule.
Pre-stocking the kitchen
Send your list, we shop before arrival. Groceries at cost + €30 service fee.
Bicycles
Bicycles for adults and children, available with advance notice. Pricing depends on quantity and length of use.
Wine tastings
Visits to wineries in Čitluk and Međugorje. Arranged with local vintners. €60–€100 per person.
Private transfer
From airports or the coast — see Getting Here.

Discover Herzegovina

Mostar, Međugorje, Kravice, Blagaj, Počitelj, the wine cellars of Brotnjo, the Adriatic coast — all between 15 and 90 minutes from the gate. Full distance reference and recommendations on the location page.

Practical information

Hospitals, pharmacies, ATMs, and recommendations for everyday life in Herzegovina.

Emergency services
112 (EU universal number). Our phone: +387 63 996 994 (available 24/7 during your stay).
Nearest hospital
Mostar University Hospital — 27 km, 30 min. ER 24/7.
Nearest pharmacy
Pharmacy in Ljuti Dolac — 1.4 km, 3 min. Open 08:00–20:00 weekdays.
ATMs
Ljuti Dolac — UniCredit. More options in Mostar.
Groceries
Namex in Ljuti Dolac — 1.4 km. Larger stores in Mostar, Široki Brijeg, and Čitluk.
Recommended restaurants
An overview of our recommended restaurants — from fine dining to local home cooking — is on the homepage.
SIM cards for international guests
Eronet Tourist SIM — 20 GB of data and 30 minutes of calls, valid 7 days, around 20 BAM (~€10). Available at Eronet shops (Široki Brijeg or Mostar) with your passport; staff help with activation.

Sustainability

Villa Amarande is built to act responsibly toward the landscape it stands in. A few key elements:

Solar panels
Photovoltaic panels cover a large share of electricity use (surplus is fed back to the grid). Solar collectors and heat pumps heat the pool and domestic hot water.
EV charger
12 kW Type 2 charger included in the stay. No additional cost.
Cistern
Rainwater collection system — 26 m³. Used for garden irrigation and pool top-up.
Underfloor heating
The whole house is heated and cooled from renewable sources — low-energy underfloor heating, efficient in summer and winter.

Contact during your stay

We're available 24/7 during your stay — whatever you need, get in touch.

Phone & WhatsApp
+387 63 996 994. WhatsApp is the preferred channel — fastest response.
Email
support@villa-amarande.com (for non-urgent matters).
Response time
WhatsApp: within 30 minutes during the day, within 2 hours after 22:00. Email: within 24 hours.
On-call
Velimir (owner) or the caretaker — phone calls 08:00 to 17:00, WhatsApp messages 24/7.

FAQ — frequently asked questions

The most common questions we get from guests. If yours isn't here, just reach out.

  • Can we host a wedding or larger celebration at the villa?

    Small celebrations (close family) are welcome with prior notice. Weddings and larger events (10+ external guests) are treated as commercial events — contact us for a tailored quote.
  • Can we bring more guests than capacity?

    The villa sleeps 10, up to 12 max with prior arrangement. Larger groups (up to 20 daytime visitors for lunch or dinner) are welcome with notice.
  • Is the villa accessible for guests with disabilities?

    Ground floor + pool + summer kitchen are accessible. The bedroom floor requires stairs — there is no lift. The konoba and wellness loft also require steps. For specific needs, please contact us.
  • What if something breaks during the stay?

    Tell us right away — WhatsApp is fastest. Technical support typically arrives within 2 hours on weekdays.
  • How fast is the internet?

    100 Mbps fibre. Handles multiple simultaneous streams, video calls and remote work.
  • May I fly a drone on the property?

    Yes, while respecting BiH drone regulations and your neighbours' privacy. Footage for social media is allowed.
  • What groceries do we get on arrival?

    A standard starter set: coffee, tea, oil, vinegar, salt, pepper, sugar, flour. Bottled water for 12. Everything else via your list (see grocery service).
  • Can we do a late check-out at the end of our stay?

    Yes, on request — depending on the next guests' schedule. Fee: 50% of the nightly rate for check-out up to 18:00, full nightly rate after that.
  • What happens to forgotten items?

    If you forget something, let us know — we send it at your cost (shipping + €15 packaging fee).
  • Which credit cards do you accept?

    Visa, Mastercard, American Express via the Stripe link we send you.

Ready for days under the southern sun?